***Catnovation is open for business and DHL is currently delivering the Litter-Robot to all UK resident (mainland) in 2-4 business days and 3-5 days if not.

Troubleshooting your APP connection

How do I select Litter-Robot WiFi?

Selecting Litter-Robot WiFi

  1. Minimize the Litter-Robot app
  2. Look for the settings icon and tap it
  3. Tap WiFi
  4. Look for Litter-Robot SSID (may need to scroll down)
  5. Tap Litter-Robot
  6. Input the password neverscoop
  7. Allow the device to establish a connection; the WiFi signal should be visible on the top left of the screen
  8. Return to the Litter-Robot app

 If you see 'Litter-Robot SSID not found':

  1. Make sure that the Litter-Robot is in “WiFi hotspot” mode. The power button should be glowing dark blue.
  2. WiFi must be enabled on the device
  3. You must be next to the Litter-Robot to ensure your device can see it

I got a new router / WiFi network. How do I reconnect?

  1. Open your app.
  2. Go to "Remote" and click "Delete my Litter-Robot."
  3. Completely close the Litter-Robot app.
  4. Reset your Litter-Robot by unplugging it from the base while the unit is powered on.
  5. Wait 15 seconds, plug it back in, and allow it to cycle until the blue “Ready” status lights up.
  6. Open the app and follow the steps.
Please make sure you complete the process within 5 minutes.
Also, please make sure your WiFi password has no slashes in it (/,\).

Here is a great video that shows you step-by-step how to get everything set up with your WiFi: 

I on-boarded the Connect app successfully, but now I am having problems connecting.

  1.  Unit went offline
    1. Solution: Make sure your home WIFI is on and working.
    2. Make sure your home internet is working.
    3. Make sure your device has a cellular or wireless connection to the internet.
    4. If the above does not work:
      1. Unplug the unit for at least 5 minutes. (Disconnect backup battery if one is installed.)
      2. Completely close the Litter-Robot app.
      3. After 5 minutes, plug the unit in and allow it to cycle until the blue “Ready” status lights up.
      4. Open the app and check for connection.
  2. Problem: Ball of yarn just keeps spinning
    1. Solution: Completely close app and re-open.
  3. Problem: Not receiving fault notifications
    1. Solution: Check your in-app notification settings to make sure fault notifications are enabled.
    2. Solution 2: Check your app settings on your device to make sure notifications are enabled.
  4. Problem: Not receiving cycle notifications
    1. Solution: Check your in-app notification settings to make sure cycle notifications are enabled.
    2. Solution 2: Check your app settings on your device to make sure notifications are enabled.
  5. Problem: Receiving way too many notifications
    1. Solution: Turn off 1 or all notifications settings in the app.
  6. Problem: The gauge is miscalibrated
    1. Solution: The gauge is adaptive and learning. Make sure to only reset your waste drawer when it’s full. After a few complete full-to-empty cycles, the gauge should reflect your use conditions.
    2. If you have already accidentally reset your waste drawer, don’t worry. The unit will self-correct.
  7. Problem: The app just keeps spinning and timing out
    1. Solution: Completely close the app (swipe it away).
    2. Check your device's internet connection.
    3. Open the app. Does your unit appear online?
      • If yes, try the previous action that was causing the timeout.
      • If no, check your Litter-Robot for power, and that your home internet is working.
      • Refer to general troubleshooting guide for power cycle instructions.