If you are having intermittent issues with your Litter-Robot 3 try the Fresh Restart technique. This will help eliminate confounding conditions and identify the problem if there is one. This process will help you communicate the issue to our Customer Service team, so you can get your Litter-Robot working perfectly again.
It is important that you carry out this entire process through Step 12 even if an earlier step has apparently resolved the issue.
1. Power Down
Turn the power Off and unplug the Power Supply from the Base of the unit.
Remove the Bonnet from the unit and set aside, then remove the Globe and set aside making sure that it does not roll.
3. Situate the Base
Ensure the Base is properly situated on a hard level surface, that it is not pushed against a wall, and has nothing resting on it. Empty the Waste Drawer regardless of how much waste is collected.
4. Remove the waste drawer
5. Quick Clean
Clean the base of your litter-Robot (If not already clean). Proceed by using a damp rag or wipes (do not get any of the electronic components wet) and make sure there are no obstructions in the gear motor.
6. Reassemble your Litter-Robot
Put the Globe back on the base unit and ensure that it is on the track and lock the black Key on the back of the Globe into the slot. If you feel that the Globe is heavy to one side or another, check in the Litter Pocket to make sure that there is no wet or clumped litter stuck that is throwing off the weight of the unit during cycling. Check for stuck litter, especially if you recently cleaned your unit (leftover moisture may have interacted with the litter). If you see debris or suspect there is litter caked behind the screen, you will need to clean the Globe (the screen should not be bent outward to clean behind).
Once aligned on the track, check that the litter level inside the Globe is at or below the the raised Fill Line on the black rubber liner when spread flat.
7. Reassemble the Bonnet
Ensuring all 4 tabs are in place
8. Final Check
Ensure no part of the unit is pushed against a wall, or has anything resting against it.
9. Plug the unit back in and power it On.
10. Automatic Reset
The unit should perform an initial Clean cycle: the Globe will rotate counter clockwise to the Dump position, then rotate clockwise past the Home position to level the litter before returning to the Home position with a solid blue light. The Cat Sensor is automatically reset at the end of each cycle.
11. Test Cycle
Press Cycle again to test that your unit can complete a Clean cycle and return to the Home position with a solid blue light. Continue to Step 12.
12. Manual Cat Sensor Activation
Press on the Globe just above the entrance in a forward and down motion to activate the Cat Sensor (Red LED On).
You’ve activated the Cat Sensor to simulate your cat entering the Globe, then exiting. Allow the Wait Time (3, 7, or 15 minutes—whatever you have your unit set to) to elapse and the Clean cycle to finish. The Globe will return to the Home position with a solid blue light on the Control Panel; if you get this result, there is no issue with your Litter-Robot.
If, during Steps 11 or 12, the unit does not return Home with a solid blue light, please note the light pattern and position of the Globe. This information will help our support group with next step troubleshooting.
UNIT PLACEMENT TIPS (COMMON ISSUES):
- Avoid pushing the unit into a corner or against a wall. Ensure nothing is resting against the unit.
- Remove any mats from under the unit. Place it on a solid, firm surface for best results.
- Always press Reset when adding litter, removing waste, or moving the unit. Press Reset with the unit showing a blue solid light.
- Do not rest on the unit when pressing Reset.
- Use 8-10 pounds of clay clumping litter (standard weight). Alternative/lightweight litter can cause issues with the unit weight system.
- For safety, cats under 5 pounds may not trigger the unit. Manually cycle the unit until your cat reaches a safe weight of 5+ pounds.
- Make sure the unit is in a cool, dry location. If you wouldn't put your computer there, don't put your Litter-Robot there!